Masimo Network Disruption Impacting Some Orders – What You Need to Know

We want to inform our customers of an ongoing issue affecting the processing and delivery of certain Masimo product orders.

On April 27, 2025, Masimo Corporation experienced unauthorized activity on their on-premise network. In response, they immediately activated incident response procedures, isolated affected systems, and began working with leading cybersecurity experts and law enforcement to resolve the issue.

As a result of this disruption, Masimo’s ability to fulfill and ship some customer orders has been temporarily impacted. While their cloud-based services and core communication tools remain unaffected, certain operations—particularly related to order processing and fulfillment—are running at reduced capacity.

What This Means for You:

• If you placed an order for Masimo products recently, you may experience a delay in processing or shipment.

• Masimo is actively working to restore all systems and expects to resume normal operations shortly.

• MARS is monitoring the situation closely and will continue to provide updates as we receive them.

We understand how important these products are to your operations, and we are doing everything we can to minimize the disruption. If you have specific concerns or need support with an urgent order, please don’t hesitate to contact us directly.

Thank you for your patience and continued trust.

— The MARS Team
📞 877-897-MARS
🌐 marsmed.com